Technology That Helps Your Agency Serve More People
We build custom dashboards, integrations, and workflow tools that give legal aid teams the visibility they need to run high-volume operations with confidence.
or email dalton@extranerds.com
Your systems weren't built to work together.
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Fragmented data across platforms — your case management system, phone platform, and intake tools don't talk to each other, creating blind spots and duplicate work.
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Reporting that's always behind — by the time you pull the data, clean it, and build the report, the information is already stale.
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Cloud tools that don't integrate — you've adopted Zoom, Microsoft 365, or other SaaS platforms, but they operate as islands instead of a connected system.
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Manual processes eating staff time — your team spends hours on data entry, status updates, and report generation that could be automated.
Custom software built for how you actually work
Extra Nerds partners with legal aid agencies to solve real operational challenges. We build on what you already have — not forcing rip-and-replace solutions — and deliver tools that leadership can actually use.
Real-Time Dashboards
See what's happening across your operation right now — agent status, queue depths, case volumes — so you can respond before problems escalate.
System Integrations
Connect your existing platforms (LegalServer, Zoom, SharePoint, and more) into a unified view without creating new data silos.
Workflow Automation
Turn repetitive manual tasks into automated processes, freeing up your team to focus on the work that matters most.
Grant-Ready Scoping
Clear estimates and budgeting support aligned with grant-funded environments — we understand how your funding works.
AI that assists your team — not replaces it
We apply AI where it makes sense: automating tedious tasks, improving data quality, and helping staff work faster. No black boxes, no hype — just practical tools that fit into your existing workflows.
Document Processing
Extract data from intake forms, correspondence, and case files automatically.
Data Cleanup
Identify duplicates, inconsistencies, and gaps in your case management data.
Time Savers
Draft summaries, suggest responses, and automate routine communications.
Our approach: AI should make your team more effective, not create new risks. We focus on assistive tools with human oversight — staff stay in control, and sensitive decisions remain with people.
Real-Time Call Center Visibility for a Statewide Legal Aid Agency
Statewide Legal Services of Connecticut • High-volume, multi-queue operation
The Challenge
- Limited real-time visibility into call volume and queue status
- Difficulty understanding agent availability and workload
- Fragmented reporting from multiple disconnected systems
- No insight into where bottlenecks were forming during peak demand
The Solution
- Centralized dashboard integrated with Zoom Contact Center APIs
- Real-time visibility into agent status and call queues
- Supervisor-level oversight across programs, languages, and units
- Role-based views for frontline staff and leadership
- Drill-down capability for individual engagement details
The end result is a thing of beauty. As far as I'm concerned, it's gonna save crazy amounts of time and I'm eager. I'm eager to get the managers logged into it.
Statewide Legal Services of Connecticut
What We Bring to Your Agency
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Grant-Ready Estimates & Budgeting
Clear scoping aligned with grant-funded environments — we speak your language.
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Cloud Platform Integrations
Connecting your SaaS tools — Zoom, Microsoft 365, LegalServer — into unified workflows.
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Reporting & Data Visibility
Turning scattered operational data into dashboards leadership can actually use.
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Modernizing Existing Systems
Building on what you have — not forcing expensive rip-and-replace migrations.
Let's Talk About Your Agency
Have a challenge with fragmented systems, reporting gaps, or manual processes? Reach out and let's see how we can help.
About Extra Nerds
Extra Nerds builds custom software and data solutions for legal aid agencies, helping teams improve intake, reporting, and internal workflows. Since 2005, we've partnered with organizations who need technology that works the way they do — not the other way around.
Athens, Ohio